Questions agents ask us
Booking, delivery, editing and policies, answered. Still have a question? Call or text the office at (201) 255-7771.
What areas do you cover?
We shoot across Hudson, Bergen, Essex, Passaic, Union, Morris and Somerset counties. Shoots outside our service area may carry a travel fee, which we confirm before you book. For existing clients, we can sometimes make an exception for New York City. Ask the office.
How do I book?
Online, in a few minutes. Open our booking portal, enter the property address and square footage, choose a package or individual services, and pick a date and time. Your confirmation arrives by email right away. Prefer to talk to someone? Call, text or email the office and we'll book it for you.
How far in advance should I book?
We recommend 3 to 5 days ahead to get your preferred date and time. For a last-minute shoot, call or text the office and we'll do our best to fit you in.
Do you shoot on weekends?
Yes, with limited availability. Weekend shoots cover photos and short social media videos.
Where can I see pricing?
Every package and service is priced in the booking portal, so you see the total as you build your order.
Can I book just photos?
Yes. Book any service on its own, or combine several in a package. You only pay for what you need.
Do you offer discounts?
Yes, for multiple units in the same building: 8% for 2 to 3 units, 10% for 4 to 6, and 15 to 18% for 7 or more. Every multi-unit quote is custom, so contact the office before you book.
What types of properties do you photograph?
Residential and commercial: single-family homes, apartments and condos, luxury estates, offices and retail spaces.
Can I cancel or reschedule?
Yes, free of charge up to 24 hours before the shoot. Changes made within 24 hours carry a $100 fee, which we may waive for a true emergency or severe weather.
How fast will I get my media?
Photos within 24 hours. Video within 48 hours. 3D tours, floor plans, virtual staging and listing websites within 24 hours. The clock starts once the shoot is done and we have what we need from you, such as property access.
How is it delivered?
Through a secure online link, released once the invoice is paid.
Can I add services after booking?
Yes. 3D tours, floor plans and virtual staging can be added after you book. Contact the office as soon as possible so we can update your order.
Can I request changes?
Yes, within 7 days of delivery, with up to 3 rounds of revisions included. Please send all notes together as one set.
Can I choose the style for virtual staging?
Yes. Tell us the look you want, such as modern, rustic or minimalist, and we'll furnish the room to match.
Can you virtually stage outdoor spaces?
Yes, including patios, decks and balconies.
Can you remove objects or clutter from photos?
Yes. We can remove large objects like cars or dumpsters and digitally declutter small items. Both are available for an extra fee.
Can you fly a drone at every property?
Not always. Drones can't fly near airports or in restricted airspace. We check every address when you book and let you know right away if drone isn't possible. The rest of the shoot goes ahead as planned.
How does payment work?
Invoices are due within 7 days of the invoice date.
Who can use the photos and video?
You can use them to market the listing on the MLS, your website, social media and print. Builders, stagers and other agents need their own license from us.
How should I prepare the home?
Follow our pre-shoot checklist. A prepared home shoots faster and looks better.
How do I reach you?
Call or text (201) 255-7771 or email admin@incustudio.com, Monday to Friday, 9 AM to 6 PM Eastern. We reply within one business day.